Jay Johns was appointed to the position of president of IHOP in June 2019. As president, Mr. Johns is responsible for the overall strategic direction for all functional areas of IHOP. Since joining IHOP in September 2012, he has held various operations leadership roles, including senior vice president, strategic operations implementation from November 2013 to April 2017.
Most recently, Mr. Johns served as senior vice president of operations of IHOP. In this role, he oversaw strategic insight and implementation of processes, programs and initiatives that improved efficiencies, sales, profit and guest satisfaction in our restaurants. Mr. Johns is a veteran in the strategic and process improvement arena as well as daily restaurant operations.
Previously, Mr. Johns held executive level positions with Applebee’s where he served as senior vice president, strategic operations implementation and TGI Fridays, where he served as vice president of strategic operations, director of process improvement, director of operations and general manager.
Mr. Johns received his Bachelor of Science in Administrative Sciences from Southern Illinois University in Carbondale, Illinois. Mr. Johns has also earned several certifications from the University of Minnesota’s Executive Leadership and Six Sigma Black Belt Program.